HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
Jewelry orders are processed and ship within 1-3 business days and shipping time is 2-5 business days

 

WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA . Due to Covid-19, some international packages may be delayed due to routing or customs delays.

USA - Within 2-5 business days

Canada - Within 4-10 business days

Europe - Within 2-7 business days

Australia/NZ - Within 5-15 business days

Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

 

I DIDN'T RECEIVE MY ORDER
Please email us: support@ivystory.us, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

 

WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.